At earthybox.store, we are committed to the quality of your food. We understand that ordering perishables requires trust:
- Inspection upon Delivery: Please inspect your order immediately upon arrival. If any item is damaged, spoiled, or incorrect, please notify us within 12 hours of delivery.
- Eligibility: Due to the perishable nature of our products, we cannot accept returns once items have been accepted and stored. However, we are happy to provide a replacement or refund for any items that do not meet our quality standards.
- Documentation: To process a claim for spoiled or damaged items, please provide clear photographic evidence of the item and its packaging.
- Refunds: Approved refunds will be processed via your original payment method (or as store credit) within 3–5 business days, ensuring a hassle-free experience for our valued customers.